ATTENTION: The KHSI Registrar’s Office has changed as of January 1, 2018!
Note that the prior registrar service, accuRegister, had an ~8 week backlog. They almost caught up, but forwarded a small box of pending work orders to the new registrar, Associated Registries. Associated has caught up on this backlog at this point, so everyone should have work orders back that were sent in 2017. Please contact Associated if you have any questions or concerns about past or pending work orders going forward.
KHSI’s Contract Registrar (as of Jan 1, 2018):
Note that Registrar office is open 8:30-4:30, CST, Monday-Friday (closed on holidays). West Coast customers should take this into account when calling/emailing, that they are two hours ahead of PST/PDT. Customers who contact the Registrar after hours or on weekends can expect a response the next working day.
You can find the work order form on the Forms and Documents page.
If you experience problems with registrations, or other issues with the registry, here’s how to escalate:
- First try calling and/or emailing the Registrar’s office, using the contact information above, to see if you can get your issue resolved.
- If you do not find resolution within 24 hours, or have feedback on registry staff interactions, contact the Registrar’s office, above, and ask to speak to Jeff Ebert, the manager.
- If you do not find resolution within another 24 hours, or have feedback on registrar staff/owner interactions, escalate to the KHSI board. You can contact any board member, or KHSI Operations, but Michelle Canfield is the Registry Liaison.